Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with tags (if applicable), and in its original packaging. Products with broken or opened seals will not be eligible for return or refund — items cannot be opened for inspection, and any opened or used item will be rejected. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@seoulskinlab.co.za with your order number and reason for return. Please note that returns will need to be sent to the following address: 33 Orange Road, Emmarentia, Johannesburg

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@seoulskinlab.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately at Info@seoulskinlab.co.za with photos if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For packages damaged in transit, please contact us within 7 days of delivery so we can assist.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods (such as beauty products) that have been opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancelling orders

Orders are processed automatically, so cancellations after processing aren't possible. If a cancel option is available in your account, you may cancel before your order is dispatched. For urgent concerns, please reach out to Info@seoulskinlab.co.za and we'll assist where we can.

Exchanges

We don't offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the item you want.

Shipping & return costs

If the item is damaged, defective, or incorrect, we cover the cost of return shipping. For undelivered, refused, or unclaimed packages, shipping costs are non-refundable unless the error was ours.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If you have any concerns about the timing of your refund, please contact us at Info@seoulskinlab.co.za.