Shipping policy

Shipping Policy

We aim to process and deliver your order as quickly as possible.

Order Processing

Orders placed before 12:00 PM (noon) will be dispatched the same day. Orders placed after 12:00 PM will be processed and dispatched on the next working day. Orders are not processed or dispatched on weekends or public holidays.

Payment Confirmation

If you select Bank Deposit (EFT) as your payment method, your order will only be processed once payment has been confirmed. Please note that delays in payment confirmation may delay your order's dispatch.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your delivery address. Delivery usually takes between 2 to 4 working days from dispatch, though delivery times may vary depending on your location and courier availability.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow 24-48 hours for the tracking information to become available.

Delays

We always try our best to ensure timely delivery, but delays can occasionally occur due to unforeseen circumstances such as weather conditions or courier delays. We are not liable for delays caused by our courier partners once your order has been dispatched.

Damages

Seoul Skin Labs is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact us at Info@seoulskinlab.co.za so we can help resolve the issue.

International Shipping

We currently only ship within South Africa and do not offer international shipping at this time.

Questions

If you have any questions about your shipment, please contact us at Info@seoulskinlab.co.za.